F.A.Q.

Where do you ship?

We currently ship to the UK, continental Europe, the USA , Canada and anywhere were there is a reliable postal service.

How much is shipping?

The shopping cart will automatically calculate shipping and handling based on your location. Products ship from New York and Geneva, where all our products are hand made.

How long do your products last?

Because our products are all natural, the shelf life is up to 12 months provided that they’re stored in a cool environment. Please read the labels for specifics.

Do you have a catalogue?

You can download our brochure with all products. Just send an email to: info@thehairoine.com. Please sign up for our monthly newsletter, you can be kept informed about our latest developments and tips!

Will you share my personal details after I sign up for an account?

Never! We will not divulge personal information to third parties.

What’s your return policy?

We aim to please so let us know if you’ve got a problem with our products. For hygienic reasons, we do not accept returned goods.

I want more! Where else can I buy The Hairoine products?

If you live in Switzerland, you can find our products at Inside Africa, Geneva.

If you’re interested in becoming a stockist please email us (info@thehairoine.com) for more information.

I just made an order! When can I expect to get my products?

Please allow up to 48 hours to process your order and 3-5 business days to receive it via post or 5-7 for international shipping.

I’m white. Can I still use your products?

Black people are not all the same and the same goes for white people. Our skin products are great for anyone who looks for long-lasting moisture. You might want to try our hair products, if you feel that your hair is ‘coarser’ ‘curlier’, ‘kinkier’, ‘nappier’ than ‘normal’. What is ‘normal’ you ask? It’s relative. It you feel that your hair and/or skin exhibit some of the above-mentioned qualities, then our products can help.

How come the Coco-Mango-Shea Body Butter looks different than the last time I ordered it?

This just proves that it’s really ‘The Hairoine’ making it and not some heartless robot! Seriously, since all our products are natural and freshly made, the color may slightly vary from batch to batch. Don’t worry, our loyal customers can tell you that the color may slightly vary, but the creamy goodness is always there!

Are all of your ingredients listed on the site and product?

Yes. We believe it’s your right to know exactly what you’re putting on your hair and skin.

Do you use fragrance in your products?

The tantalizing scent of our products is created by the mix of natural ingredients with a secret blend of fragrances (however much you ask, like Coca-Cola we will not give the secret recipe away) scents.

Our ‘Refreshing Face Toner’ does not contain any artificial fragrance.

Are your products all- natural?

The base and all active ingredients in our products are natural. The fragrance, which makes up less than 0.5% of the product, is not.

Unlike most commercial hair and skincare products, none of our products contains potentially harmful chemicals such as Sodium lauryl sulphate, Mineral oil, Propylne Glycol, Diazolidinyl or Parabens (see the information on Chemicals to avoid for more information on these substances.

Are your products safe for babies and pregnant women?

All of our natural products contain essential oils. If you are pregnant or have children under 2 years old, please consult with a physician before using as some oils are not recommended for use during pregnancy or for children under 2 years old.

When will I start seeing results?

With regular use, you will start seeing results right away! With the ‘growth formula hair oil’ please allow 4-6 weeks for significant results.